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Wendy Richardson
Wendy has extensive experience in the analysis, design and implementation of commercial IT systems, specialising in requirements analysis. Her experience covers both private and public sector and a wide range of business areas including: civil service; utilities; telecommunications; financial services; technology and manufacturing. Wendy has successfully undertaken a variety of roles in major projects through all the stages of the life cycle with experience of a wide range of different technologies.
Wendy is a versatile and successful team player and fast learner able to adapt to new environments. She has strong communication skills and a proven track record of working effectively with customers and IT professionals to deliver business-focused solutions.

Contact Wendy +44 (0)7956-303-302 ,

Key Skills
  • Business analysis & requirements definition
  • Experience of both Agile and Waterfall approaches
  • Initiative shaping & business case development
  • Process and data modelling
  • UML and Use Case diagrams
  • COTS package selection and implementation and modification
  • Planning and co-ordination of system and user acceptance testing
  • Excellent communication skills with all levels of business users and management
  • Project management
  • Structured, disciplined approach to work with an ability to prioritise and work to deadlines
2017 - Present: Business Analyst (contract), Electricity North West
Wendy is currently working with Electricity North West.
2015 - 2016: Business Analyst (contract), HML (Skipton)
Wendy joined HML as a Business Analyst to work on business change projects for Computershare’s third party mortgage servicing business in the UK.
Working with the project manager, Wendy was responsible for the successful implementation of the FCA Complaints project. Her role involved working with senior business stakeholders to clarify requirements arising from regulatory changes, and then with business and technical representatives to ensure the implementation of process, system and reporting changes within regulatory timescales.
2014: Business Analyst (contract) The British Council
Wendy completed a short assignment to contribute to the development of a shared services strategy for the British Council. Wendy’s work involved: analysis of input from key business stakeholders collated by structured interviews; global data research and analysis of data by decision criteria (e.g. operating costs, availability of staff and skills, infrastructure, macro business environment) to identify preferred location options for shared service hubs; write-up of findings for inclusion in a paper to be presented to the Executive Board.
2011 to July 2013: Business Analyst (contract), The British Council
Wendy worked for the British Council as a Business Analyst on the English Systems Upgrade Programme (ESUP). Wendy led requirements gathering for the Teaching Centre Management system (TCMS) to provide online registration, teaching centre management and learning management capabilities to the British Council’s global teaching centre network. She worked alongside third party suppliers to support the tactical installation of into British Council Teaching Centres in Bulgaria, Taiwan, Czech Republic, Kuwait and Korea. Wendy also led the specification, acceptance testing and implementation of integration between TCMS and SAP Financials.
The role included:
  • Use Case documentation of ESUP requirements
  • Production of TCMS requirements document for inclusion in an EU Invitation to Tender
  • Coordination of testing & implementation activities with overseas teaching centres and overseas solutions provider
  • Coordination of SAP integration requirements, testing and implementation activities with SAP development team, overseas staff and TCMS solution provider
2007-11: Lead Business Analyst. The British Council
Wendy managed a small team of Business Analysts responsible for scoping initiatives & defining business requirements for the British Council’s operations in the UK & Overseas.
Her role included:
  • Team leadership and work/resource planning
  • Coaching colleagues in good business analysis practice
  • Review of activity & resources in the overseas IT support network
  • The identification of requirements for a Library Management Solution for British Council centres globally (subsequently implemented in the India & Sri Lanka region)
  • Definition of requirements and selection of a global HR solution (via the EU tender process) subsequently implemented globally
  • Definition of initial requirements & business case for a global Customer Relationship Management (CRM) solution to be piloted in India & Sri Lanka
  • Identification & documentation of requirements for a global content management solution (CMS) now rolled out globally
  • Capture of user experience requirements & production of a request for information (RFI) for an online English teaching & exams registration solution, which later became the ESUP programme
1999-2004: Business Analyst (Solution Designer), O2
Wendy worked for O2 as a Lead Solution Designer during a period of significant business change. She was responsible for coordinating teams drawn from all areas of the business to define requirements for changes to O2 business processes & systems. Her role included:
  • Capture of requirements for changes to the O2 Customer Billing platforms & processes
  • Definition of changes to company finance & HR systems arising from the O2/BT de-merger
  • Identification of system & business process changes arising from the Sale of Consumer Goods Act
  • Capture of requirements to systems & business processes relating to a revised handset upgrade process
  • Capture of requirements for an intelligent knowledge based system (IKBS) to enable customer service representatives to offer appropriate product & service advice to call centre customers
1998-99: Business Analyst (contract), AXA Sun Life
As part of the Year 2000 team Wendy was responsible for working with the business community to map & reviewing business processes, in order to ensure that the business continuity measures were in place to address potential millennium related failures.
1997-98: Business Analyst (contract), Marlborough Stirling
Working in a client-facing role, Wendy worked on a major project to implement Marlborough Stirling’s life assurance & pension administration system (LAMDA) at the investment company M&G. Wendy’s role included liaison with client representatives to define business requirements; specification of changes to the Marlborough Stirling application & coordination with developers.
1996: Business Analyst (contract), Sun Life Assurance
Wendy worked with representatives of the Sun Life sales organisation to:
  • Capture requirements & evaluate solutions to provide a life assurance & pensions administration solution for a joint venture between Sun Life and the Birmingham Mid-shires Building Society
  • Capture requirements for a marketing database and application processing system for Sun Life Direct Marketing.
1995-96: Business Analyst (contract), Clerical & Medical Investment Group
Wendy worked on the support and enhancement of a call centre and point of sale system for the Clerical Medical direct sales force. Responsibilities included: production of business & technical specifications, system testing & system support.
1995: Business Analyst (contract), Nat West Life Assurance
Wendy was a member of the project team responsible for the re-development of the company life assurance & pensions Administration system based on Unisys’ ‘Unisure’ application. She was responsible for the functional design of the commission accounting sub-system and actuarial interfaces.
1990-92: Project Manager, Orange (formerly Microtel)
As an early member of a mobile telecoms ‘start up’ company Wendy was promoted from Analyst to Project Manager and was responsible for implementation of an Infrastructure Management System (IMS) to manage the inventory of cell sites and communications equipment in the ‘fledgling’ mobile communications network.
Her responsibilities included:
  • Definition of requirements & production of an invitation to tender (ITT)
  • Package selection
  • Management of the implementation of a system prototype
  • Project planning & budgeting
  • Team leadership and managing relationships with business community and suppliers.
1986-90: Analyst/Programmer, Hewlett Packard
After graduating, Wendy joined a manufacturing division of Hewlett Packard as an Analyst Programmer. She worked on the support & enhancement of accounting, HR, purchasing and order processing systems. She later joined a team responsible for reviewing business systems & processes and for defining the IT Strategy for the Division.
1984-85: Analyst/Programmer, ICL, Letchworth
During a year of industrial placement (as part of her degree course) Wendy worked as an analyst programmer for the group information systems department of ICL. She worked on the support and development of a variety of company information systems including the development of a spares management system for the customer support organisation.
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Personal background & education
  • Born July 1964, Leicester
  • Married to Neil with two children Jonathan (born 2000) and Anna (born 2002) and lives on Lancashire/Yorkshire border
  • Enjoys walking, running & travelling
  • BA (Hons) Computing in Business – University of Huddersfield